Certificate in Restaurant Operations Management
INTRODUCTION TO THE CERTIFICATE IN RESTAURANT MANAGEMENT OPERATIONS
The Certificate in Restaurant Management Operations is a comprehensive two-year program designed to equip students with the essential skills and knowledge to excel in the dynamic and fast-paced restaurant industry. This program is structured over four semesters, blending theoretical learning with hands-on practical training to ensure students are well-prepared to manage and operate successful restaurant businesses.
Throughout the course, students will explore a wide range of topics including food safety, menu planning, customer service, staff management, and financial operations, with a special focus on the real-world application of these skills. The curriculum emphasizes the importance of both front-of-house and back-of-house operations, providing students with a holistic understanding of the restaurant management process.
Each semester is structured to include lecture time (LT), practical hours (PH), contact hours (CH), and credit units (CU), with a balanced approach to theoretical knowledge and practical experience. The course units are designed to progressively build on each other, offering foundational skills in the first year and advanced management techniques in the second year. This ensures that by the end of the program, students will be equipped to take on managerial roles, lead teams, and drive the success of a restaurant business.
Upon successful completion of this program, graduates will possess a strong skill set in managing restaurant operations, ensuring customer satisfaction, and overseeing food and beverage services. This qualification also serves as a gateway for further study or career advancement in the hospitality and foodservice industries.
Certificate in Restaurant Management Operations course outline, structured over four semesters (two years). The table includes the course code, course name, lecture time (LT), practical hours (PH), contact hours (CH), and credit units (CU) for each course unit.
Year 1 – Semester 1
No. | Course Code | Course Name | Lecture Time (LT) | Practical Hours (PH) | Contact Hours (CH) | Credit Units (CU) |
1 | CRM 1101 | Introduction to Restaurant Management | 2 | 2 | 4 | 3 |
2 | CRM 1102 | Customer Service in Foodservice | 2 | 2 | 4 | 3 |
3 | CRM 1103 | Food Safety and Hygiene | 2 | 1 | 3 | 2 |
4 | CRM 1104 | Basic Culinary Skills | 1 | 3 | 4 | 3 |
5 | CRM 1105 | Introduction to Menu Planning | 2 | 1 | 3 | 2 |
6 | CRM 1106 | Restaurant Operations Basics | 2 | 2 | 4 | 3 |
Year 1 – Semester 2
No. | Course Code | Course Name | Lecture Time (LT) | Practical Hours (PH) | Contact Hours (CH) | Credit Units (CU) |
1 | CRM 1201 | Advanced Culinary Skills | 1 | 3 | 4 | 3 |
2 | CRM 1202 | Food and Beverage Management | 2 | 2 | 4 | 3 |
3 | CRM 1203 | Restaurant Financial Management | 2 | 1 | 3 | 2 |
4 | CRM 1204 | Staff Management in Foodservice | 2 | 1 | 3 | 2 |
5 | CRM 1205 | Marketing for Restaurants | 2 | 1 | 3 | 2 |
6 | CRM 1206 | Fieldwork/Excursion I | 0 | 4 | 4 | 2 |
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Year 2 – Semester 1
No. | Course Code | Course Name | Lecture Time (LT) | Practical Hours (PH) | Contact Hours (CH) | Credit Units (CU) |
1 | CRM 2101 | Advanced Restaurant Operations | 2 | 2 | 4 | 3 |
2 | CRM 2102 | Beverage Management | 2 | 2 | 4 | 3 |
3 | CRM 2103 | Event Planning and Management | 2 | 2 | 4 | 3 |
4 | CRM 2104 | Restaurant Law and Ethics | 2 | 1 | 3 | 2 |
5 | CRM 2105 | Advanced Menu Design and Pricing | 2 | 1 | 3 | 2 |
6 | CRM 2106 | Internship/Practicum I | 0 | 8 | 8 | 5 |
Year 2 – Semester 2
No. | Course Code | Course Name | Lecture Time (LT) | Practical Hours (PH) | Contact Hours (CH) | Credit Units (CU) |
1 | CRM 2201 | Leadership in Restaurant Management | 2 | 1 | 3 | 2 |
2 | CRM 2202 | Restaurant Quality Control | 2 | 2 | 4 | 3 |
3 | CRM 2203 | Sustainability in Foodservice | 2 | 1 | 3 | 2 |
4 | CRM 2204 | Restaurant Branding and Promotion | 2 | 1 | 3 | 2 |
5 | CRM 2205 | Conflict Management in Foodservice | 2 | 1 | 3 | 2 |
6 | CRM 2206 | Internship/Practicum II | 0 | 8 | 8 | 5 |
This structure ensures a comprehensive and hands-on learning experience, allowing students to gain practical experience in all facets of restaurant management while also covering important theoretical aspects that will serve as the foundation for their careers in the foodservice industry. The emphasis on practical training, through internships and fieldwork, prepares students for real-world challenges and responsibilities in restaurant operations