Certificate in Restaurant Operations Management

INTRODUCTION TO THE CERTIFICATE IN RESTAURANT MANAGEMENT OPERATIONS

The Certificate in Restaurant Management Operations is a comprehensive two-year program designed to equip students with the essential skills and knowledge to excel in the dynamic and fast-paced restaurant industry. This program is structured over four semesters, blending theoretical learning with hands-on practical training to ensure students are well-prepared to manage and operate successful restaurant businesses.

Throughout the course, students will explore a wide range of topics including food safety, menu planning, customer service, staff management, and financial operations, with a special focus on the real-world application of these skills. The curriculum emphasizes the importance of both front-of-house and back-of-house operations, providing students with a holistic understanding of the restaurant management process.

Each semester is structured to include lecture time (LT), practical hours (PH), contact hours (CH), and credit units (CU), with a balanced approach to theoretical knowledge and practical experience. The course units are designed to progressively build on each other, offering foundational skills in the first year and advanced management techniques in the second year. This ensures that by the end of the program, students will be equipped to take on managerial roles, lead teams, and drive the success of a restaurant business.

Upon successful completion of this program, graduates will possess a strong skill set in managing restaurant operations, ensuring customer satisfaction, and overseeing food and beverage services. This qualification also serves as a gateway for further study or career advancement in the hospitality and foodservice industries.

Certificate in Restaurant Management Operations course outline, structured over four semesters (two years). The table includes the course code, course name, lecture time (LT), practical hours (PH), contact hours (CH), and credit units (CU) for each course unit.

EAST AFRICA COLLEGE OF COMMERCE

Year 1 – Semester 1

No.

Course Code

Course Name

Lecture Time (LT)

Practical Hours (PH)

Contact Hours (CH)

Credit Units (CU)

1

CRM 1101

Introduction to Restaurant Management

2

2

4

3

2

CRM 1102

Customer Service in Foodservice

2

2

4

3

3

CRM 1103

Food Safety and Hygiene

2

1

3

2

4

CRM 1104

Basic Culinary Skills

1

3

4

3

5

CRM 1105

Introduction to Menu Planning

2

1

3

2

6

CRM 1106

Restaurant Operations Basics

2

2

4

3

Year 1 – Semester 2

No.

Course Code

Course Name

Lecture Time (LT)

Practical Hours (PH)

Contact Hours (CH)

Credit Units (CU)

1

CRM 1201

Advanced Culinary Skills

1

3

4

3

2

CRM 1202

Food and Beverage Management

2

2

4

3

3

CRM 1203

Restaurant Financial Management

2

1

3

2

4

CRM 1204

Staff Management in Foodservice

2

1

3

2

5

CRM 1205

Marketing for Restaurants

2

1

3

2

6

CRM 1206

Fieldwork/Excursion I

0

4

4

2

 

 

 

Year 2 – Semester 1

No.

Course Code

Course Name

Lecture Time (LT)

Practical Hours (PH)

Contact Hours (CH)

Credit Units (CU)

1

CRM 2101

Advanced Restaurant Operations

2

2

4

3

2

CRM 2102

Beverage Management

2

2

4

3

3

CRM 2103

Event Planning and Management

2

2

4

3

4

CRM 2104

Restaurant Law and Ethics

2

1

3

2

5

CRM 2105

Advanced Menu Design and Pricing

2

1

3

2

6

CRM 2106

Internship/Practicum I

0

8

8

5

Year 2 – Semester 2

No.

Course Code

Course Name

Lecture Time (LT)

Practical Hours (PH)

Contact Hours (CH)

Credit Units (CU)

1

CRM 2201

Leadership in Restaurant Management

2

1

3

2

2

CRM 2202

Restaurant Quality Control

2

2

4

3

3

CRM 2203

Sustainability in Foodservice

2

1

3

2

4

CRM 2204

Restaurant Branding and Promotion

2

1

3

2

5

CRM 2205

Conflict Management in Foodservice

2

1

3

2

6

CRM 2206

Internship/Practicum II

0

8

8

5

This structure ensures a comprehensive and hands-on learning experience, allowing students to gain practical experience in all facets of restaurant management while also covering important theoretical aspects that will serve as the foundation for their careers in the foodservice industry. The emphasis on practical training, through internships and fieldwork, prepares students for real-world challenges and responsibilities in restaurant operations

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