Certificate in Airline Operations and Management
INTRODUCTION TO THE CERTIFICATE IN AIRLINE OPERATIONS AND MANAGEMENT
The Certificate in Airline Operations and Management is a specialized program designed to provide students with the knowledge and practical skills required for a successful career in the airline and aviation industry. Over the course of two years (four semesters), students will gain a deep understanding of the key aspects of airline operations, including flight scheduling, ground operations, customer service, air safety, aviation law, and airline financial management. The program combines theoretical lessons with hands-on practical experience, ensuring students are well-prepared to work in various operational and managerial roles within the airline industry.
Throughout the program, students will be exposed to the complexities of airline management, including international regulations, logistics, and customer relations, preparing them for challenges in both domestic and international airline operations. The course structure emphasizes practical training to ensure graduates possess the technical and managerial skills necessary to operate in a competitive and dynamic industry.
Upon completion of this program, students will be ready to take on roles such as airline operations managers, customer service agents, flight coordinators, and other key positions within the airline industry. This qualification will also provide a pathway to further studies or professional certifications in aviation management.
Year 1 – Semester 1
No. | Course Code | Course Name | Lecture Time (LT) | Practical Hours (PH) | Contact Hours (CH) | Credit Units (CU) |
1 | CAOM 1101 | Introduction to Airline Operations | 2 | 2 | 4 | 3 |
2 | CAOM 1102 | Air Transport and Aviation Industry | 2 | 1 | 3 | 2 |
3 | CAOM 1103 | Customer Service in Airlines | 2 | 2 | 4 | 3 |
4 | CAOM 1104 | Aviation Safety and Security | 2 | 1 | 3 | 2 |
5 | CAOM 1105 | Airfare and Ticketing Systems | 2 | 1 | 3 | 2 |
6 | CAOM 1106 | Aviation Law and Regulations | 2 | 1 | 3 | 2 |
Year 1 – Semester 2
No. | Course Code | Course Name | Lecture Time (LT) | Practical Hours (PH) | Contact Hours (CH) | Credit Units (CU) |
1 | CAOM 1201 | Flight Operations Management | 2 | 2 | 4 | 3 |
2 | CAOM 1202 | Ground Handling Operations | 2 | 2 | 4 | 3 |
3 | CAOM 1203 | Airline Marketing and Sales | 2 | 1 | 3 | 2 |
4 | CAOM 1204 | Aviation Communications | 2 | 1 | 3 | 2 |
5 | CAOM 1205 | Airline Financial Management | 2 | 1 | 3 | 2 |
6 | CAOM 1206 | Fieldwork/Excursion I | 0 | 4 | 4 | 2 |
Year 2 – Semester 1
No. | Course Code | Course Name | Lecture Time (LT) | Practical Hours (PH) | Contact Hours (CH) | Credit Units (CU) |
1 | CAOM 2101 | Airline Operations and Management | 2 | 2 | 4 | 3 |
2 | CAOM 2102 | Air Cargo and Freight Operations | 2 | 2 | 4 | 3 |
3 | CAOM 2103 | Airport Operations | 2 | 2 | 4 | 3 |
4 | CAOM 2104 | Airline Revenue Management | 2 | 1 | 3 | 2 |
5 | CAOM 2105 | Aviation Ethics and Sustainability | 2 | 1 | 3 | 2 |
6 | CAOM 2106 | Internship/Practicum I | 0 | 8 | 8 | 5 |
Year 2 – Semester 2
No. | Course Code | Course Name | Lecture Time (LT) | Practical Hours (PH) | Contact Hours (CH) | Credit Units (CU) |
1 | CAOM 2201 | Advanced Flight Operations | 2 | 2 | 4 | 3 |
2 | CAOM 2202 | Airline Strategic Management | 2 | 1 | 3 | 2 |
3 | CAOM 2203 | Airline Crisis Management | 2 | 1 | 3 | 2 |
4 | CAOM 2204 | Airline IT Systems and Reservations | 2 | 2 | 4 | 3 |
5 | CAOM 2205 | Global Aviation Trends | 2 | 1 | 3 | 2 |
6 | CAOM 2206 | Internship/Practicum II | 0 | 8 | 8 | 5 |
This Certificate in Airline Operations and Management is designed to provide students with a comprehensive understanding of all operational aspects of the airline industry. The course includes both theoretical knowledge and practical skills that will allow students to confidently manage airline operations, customer service, safety, ground handling, and airline marketing. With a focus on both the commercial and operational sides of the industry, graduates will be well-equipped for a wide range of roles in the aviation sector. The program’s practical exposure through internships ensures that students gain real-world experience, positioning them for success in the global aviation industry.