Certificate in Secretarial and Office Administration
INTRODUCTION TO THE CERTIFICATE IN SECRETARIAL AND OFFICE ADMINISTRATION
The Certificate in Secretarial and Office Administration program is designed to equip students with the essential skills and knowledge required for effective office management, administrative support, and professional secretarial services. This comprehensive two-year program is structured across four semesters, blending both theoretical coursework and hands-on practical training to prepare students for the challenges of modern office environments.
The program covers a range of topics, including office management, business communication, information management, customer relations, and office software applications. It aims to provide students with the competencies necessary to work as secretaries, office assistants, administrative support staff, and office managers in various organizational settings.
Each semester is structured to balance lecture time (LT), practical hours (PH), contact hours (CH), and credit units (CU). The curriculum progresses from foundational knowledge in office administration to more advanced skills, ensuring that students gain a holistic understanding of secretarial duties, office operations, and business administration. Upon completion of the program, graduates will be ready to take on administrative roles in both public and private sectors, contributing to the efficient functioning of organizations.
Course Outline for the Certificate in Secretarial and Office Administration
Year 1 – Semester 1
No. | Course Code | Course Name | Lecture Time (LT) | Practical Hours (PH) | Contact Hours (CH) | Credit Units (CU) |
1 | SOA 1101 | Introduction to Office Administration | 2 | 1 | 3 | 2 |
2 | SOA 1102 | Office Equipment and Technology | 2 | 2 | 4 | 3 |
3 | SOA 1103 | Business Communication | 2 | 1 | 3 | 2 |
4 | SOA 1104 | Keyboarding and Typing Skills | 2 | 3 | 5 | 3 |
5 | SOA 1105 | Office Management Practices | 2 | 1 | 3 | 2 |
6 | SOA 1106 | Basic Accounting and Bookkeeping | 2 | 1 | 3 | 2 |
Year 1 – Semester 2
No. | Course Code | Course Name | Lecture Time (LT) | Practical Hours (PH) | Contact Hours (CH) | Credit Units (CU) |
1 | SOA 1201 | Office Correspondence and Filing | 2 | 2 | 4 | 3 |
2 | SOA 1202 | Reception and Front Desk Operations | 2 | 2 | 4 | 3 |
3 | SOA 1203 | Time Management and Organizational Skills | 2 | 1 | 3 | 2 |
4 | SOA 1204 | Human Resource Management for Offices | 2 | 1 | 3 | 2 |
5 | SOA 1205 | Office Health and Safety | 2 | 1 | 3 | 2 |
6 | SOA 1206 | Fieldwork/Excursion I | 0 | 4 | 4 | 2 |
Year 2 – Semester 1
No. | Course Code | Course Name | Lecture Time (LT) | Practical Hours (PH) | Contact Hours (CH) | Credit Units (CU) |
1 | SOA 2101 | Advanced Business Communication | 2 | 1 | 3 | 2 |
2 | SOA 2102 | Computer Applications in Office Management | 2 | 3 | 5 | 3 |
3 | SOA 2103 | Office Administration and Ethics | 2 | 1 | 3 | 2 |
4 | SOA 2104 | Event Planning and Coordination | 2 | 2 | 4 | 3 |
5 | SOA 2105 | Business Writing and Reports | 2 | 1 | 3 | 2 |
6 | SOA 2106 | Internship/Practicum I | 0 | 8 | 8 | 5 |
Year 2 – Semester 2
No. | Course Code | Course Name | Lecture Time (LT) | Practical Hours (PH) | Contact Hours (CH) | Credit Units (CU) |
1 | SOA 2201 | Office Administration and Leadership | 2 | 1 | 3 | 2 |
2 | SOA 2202 | Records Management | 2 | 1 | 3 | 2 |
3 | SOA 2203 | Public Relations and Customer Care | 2 | 2 | 4 | 3 |
4 | SOA 2204 | Project Management for Offices | 2 | 1 | 3 | 2 |
5 | SOA 2205 | Office Law and Professional Ethics | 2 | 1 | 3 | 2 |
6 | SOA 2206 | Internship/Practicum II | 0 | 8 | 8 | 5 |
This Certificate in Secretarial and Office Administration program is designed to provide students with a comprehensive understanding of modern office functions, including administrative duties, office technology, and effective communication. The blend of practical skills and theoretical knowledge ensures that graduates will be well-prepared for roles as secretaries, administrative assistants, office managers, and other office support positions in various industries. By the end of the program, students will have gained essential skills in office management, organization, and customer service, making them valuable assets to any organization.
