Certificate in Airline Operations and Management

INTRODUCTION TO THE CERTIFICATE IN AIRLINE OPERATIONS AND MANAGEMENT

The Certificate in Airline Operations and Management is a specialized program designed to provide students with the knowledge and practical skills required for a successful career in the airline and aviation industry. Over the course of two years (four semesters), students will gain a deep understanding of the key aspects of airline operations, including flight scheduling, ground operations, customer service, air safety, aviation law, and airline financial management. The program combines theoretical lessons with hands-on practical experience, ensuring students are well-prepared to work in various operational and managerial roles within the airline industry.

Throughout the program, students will be exposed to the complexities of airline management, including international regulations, logistics, and customer relations, preparing them for challenges in both domestic and international airline operations. The course structure emphasizes practical training to ensure graduates possess the technical and managerial skills necessary to operate in a competitive and dynamic industry.

Upon completion of this program, students will be ready to take on roles such as airline operations managers, customer service agents, flight coordinators, and other key positions within the airline industry. This qualification will also provide a pathway to further studies or professional certifications in aviation management.

EAST AFRICA COLLEGE OF COMMERCE

Year 1 – Semester 1

No.

Course Code

Course Name

Lecture Time (LT)

Practical Hours (PH)

Contact Hours (CH)

Credit Units (CU)

1

CAOM 1101

Introduction to Airline Operations

2

2

4

3

2

CAOM 1102

Air Transport and Aviation Industry

2

1

3

2

3

CAOM 1103

Customer Service in Airlines

2

2

4

3

4

CAOM 1104

Aviation Safety and Security

2

1

3

2

5

CAOM 1105

Airfare and Ticketing Systems

2

1

3

2

6

CAOM 1106

Aviation Law and Regulations

2

1

3

2

Year 1 – Semester 2

No.

Course Code

Course Name

Lecture Time (LT)

Practical Hours (PH)

Contact Hours (CH)

Credit Units (CU)

1

CAOM 1201

Flight Operations Management

2

2

4

3

2

CAOM 1202

Ground Handling Operations

2

2

4

3

3

CAOM 1203

Airline Marketing and Sales

2

1

3

2

4

CAOM 1204

Aviation Communications

2

1

3

2

5

CAOM 1205

Airline Financial Management

2

1

3

2

6

CAOM 1206

Fieldwork/Excursion I

0

4

4

2

Year 2 – Semester 1

No.

Course Code

Course Name

Lecture Time (LT)

Practical Hours (PH)

Contact Hours (CH)

Credit Units (CU)

1

CAOM 2101

Airline Operations and Management

2

2

4

3

2

CAOM 2102

Air Cargo and Freight Operations

2

2

4

3

3

CAOM 2103

Airport Operations

2

2

4

3

4

CAOM 2104

Airline Revenue Management

2

1

3

2

5

CAOM 2105

Aviation Ethics and Sustainability

2

1

3

2

6

CAOM 2106

Internship/Practicum I

0

8

8

5

Year 2 – Semester 2

No.

Course Code

Course Name

Lecture Time (LT)

Practical Hours (PH)

Contact Hours (CH)

Credit Units (CU)

1

CAOM 2201

Advanced Flight Operations

2

2

4

3

2

CAOM 2202

Airline Strategic Management

2

1

3

2

3

CAOM 2203

Airline Crisis Management

2

1

3

2

4

CAOM 2204

Airline IT Systems and Reservations

2

2

4

3

5

CAOM 2205

Global Aviation Trends

2

1

3

2

6

CAOM 2206

Internship/Practicum II

0

8

8

5

This Certificate in Airline Operations and Management is designed to provide students with a comprehensive understanding of all operational aspects of the airline industry. The course includes both theoretical knowledge and practical skills that will allow students to confidently manage airline operations, customer service, safety, ground handling, and airline marketing. With a focus on both the commercial and operational sides of the industry, graduates will be well-equipped for a wide range of roles in the aviation sector. The program’s practical exposure through internships ensures that students gain real-world experience, positioning them for success in the global aviation industry.

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